Refund Policy | Aone Packer

Aone Packer offers safe and reliable relocation services. We know that sometimes plans change, and you may need to cancel your booking. This refund policy explains when you can get your money back and how the process works for all our packing and moving services.

By booking our home shifting, office relocation, or vehicle transport services, you agree to the refund terms listed here. Please read them before confirming your move.

Eligibility for Refunds

You may receive a refund in the following cases:

• Service cancelled by Aone Packer: If we cancel your goods transport or relocation service, we will refund the full amount.
• Customer cancellation: If you cancel within the allowed time before your home shifting or vehicle moving service, you may get a refund.
• Service issues: If our service does not match the booking agreement, we will review and refund based on the issue.

Make sure to check cancellation terms while booking our packers and movers services.

Non-Refundable Scenarios

Refunds will not be given in these cases:

• Cancellation made after the allowed time.
• Wrong or incomplete details shared by the customer.
• Delays or problems due to natural events or government rules.
• If the shifting service has already started or finished.

Process for Requesting Refunds

To request a refund for your moving service:

1. Call us at +91 8287 774 554 or email [email protected].
2. Give us your booking ID, type of service (like home shifting or vehicle transport), and reason for your request.
3. We will reply within 5 working days after checking your case.

Approved refunds will go to your original payment method within 10 working days. We will inform you once your refund is done.

Partial Refunds

If only part of your packing and moving service was used, we may offer a partial refund. The amount will depend on what is unused, minus any costs already spent.

Rescheduling Services

You can reschedule your relocation service instead of canceling. This depends on availability and may cost extra based on your new shifting date and location.

Contact Information

For help with cancellations or refunds for any Aone Packer services:

• Phone: +91 8287 774 554
• Email: [email protected]
• Address: Plot No. 4, Gali Number 3A, Near Amway Clinic, Ashok Vihar Phase 3, Sector 5, Gurgaon, Haryana 122001