Frequently Asked Questions
Looking for more information on our moving and packing services? Browse through our frequently asked questions to find detailed answers. If your question isn't listed here, please reach out to us directly. We are here to help!
What types of relocation services does Aone Packer offer?
Aone Packer specializes in residential and commercial relocations, offering services that include household moving, office transfers, vehicle transportation, and international moving with complete logistics support.
Can Aone Packer handle overseas relocations?
Yes, we provide comprehensive international relocation services that cover everything from packing and shipping to customs clearance and unpacking at your new location.
What measures does Aone Packer take to protect fragile items?
We use industry-standard packing materials such as high-quality bubble wrap, robust boxes, and custom crating to ensure that your fragile items are well-protected throughout the transit process.
Is temporary storage available with Aone Packer?
Absolutely, we offer flexible storage solutions in secure, climate-controlled facilities to accommodate your short-term or long-term storage needs.
Does Aone Packer provide vehicle transportation services?
Yes, we offer reliable and safe transportation services for all types of vehicles, including cars, motorcycles, and even boats, ensuring they arrive at your new destination safely.
How can I book a moving service with Aone Packer?
You can easily book our services online through our website’s booking form, or you can call our customer service for a more personalized service experience.
What details do I need to provide when booking a move?
Please provide your moving dates, type of service needed, pickup and delivery addresses, and a list of items to be moved. This information will help us tailor our services to your needs.
What payment options does Aone Packer accept?
We accept a variety of payment methods including cash, credit cards, bank transfers, and online payments to make transactions as convenient as possible for you.
Is an upfront deposit required for booking?
A deposit is required to secure your booking date, with the balance due upon completion of the move. The deposit amount will depend on the total cost and complexity of your move.
What is Aone Packer's policy on cancellations?
Cancellations can be made up to 48 hours before the scheduled move without any penalty. For cancellations within 48 hours, a cancellation fee may apply.
How are refunds handled if I cancel my service?
Refunds are processed according to the timing of the cancellation, with full or partial refunds provided based on our cancellation policy detailed on our website.
Can I reschedule my moving service?
Yes, you can reschedule your service at no extra cost if you notify us at least 48 hours before the planned date. Rescheduling within 48 hours of the move may incur additional fees.
What should I do if my belongings are damaged during the move?
In the event of any damage, contact our customer service immediately. Aone Packer offers insurance options that cover potential damages during the move, and we will guide you through the claims process.
What distance does Aone Packer cover for moving services?
We cover all local, national, and international distances. No destination is too near or too far for Aone Packer!
Do you offer packing supplies for self-packing?
Yes, we provide a wide range of high-quality packing supplies for clients who prefer to pack their belongings themselves. Supplies can be delivered directly to your doorstep prior to your move.
Can I track the progress of my move?
Absolutely, Aone Packer provides a tracking system that allows you to monitor the status of your move in real-time, giving you peace of mind.
How early should I book my move?
We recommend booking at least four weeks in advance, especially during peak moving periods, to ensure the availability of services on your preferred dates.
